Very disappointed and dissatisfied with customers Service

I've had a terrible experience with Webafrica. Not only did they cut off my services while I was still in the process of getting a refund, but the entire process has been a frustrating loop of back-and-forth between them and Payfast. Every time I follow up, I’m told the same thing: “We’ll escalate the case and get back to you.” But no one ever does.

It feels like I’m being completely ignored, and no real effort is made to resolve the issue. This lack of accountability and communication is unacceptable.