NM
Nosipho M
1 reviews | Active since Dec 2025
23 Apr 2026, 15:50
Very Disappointed
So disappointed at the level of service I have been receiving at Webafrica, placed my order on the 17/03/26, agent got my address wrong, another agent had to fix the error and look for another fibre package for me, got one and got it delivered, I had to call them at every step of the delivery to installation to activating my fibre, only then I would receive feedback, now after waiting for 5 weeks for my fibre service, all installed I'm again calling to be set up but their T& C's say activating takes up to 5 days,it's almost 7 days now, if the agents are not cutting the call, their chatbot leaves you on read.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
23 Apr 2026, 16:29Hi Nosipho, we hear your frustration, and we understand how disappointing and exhausting this experience has been, especially after placing your order in March and having to repeatedly follow up at every stage just to get updates and progress.
We also understand how frustrating it is to have installation completed, but still be waiting for activation beyond the expected timeframe, along with the difficulty you’ve experienced trying to get through via chat support.
To assist you properly and review what has happened on your account, please send us a private message with your account details (including the registered email address or order reference) so we can locate your profile and escalate this for urgent attention.
Once we have your details, we’ll be able to investigate your timeline in full and provide clearer feedback on the delay.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Apr 2026, 16:29
Official
Hi Nosipho, we hear your frustration, and we understand how disappointing and exhausting this experience has been, especially after placing your order in March and having to repeatedly follow up at every stage just to get updates and progress.
We also understand how frustrating it is to have installation completed, but still be waiting for activation beyond the expected timeframe, along with the difficulty you’ve experienced trying to get through via chat support.
To assist you properly and review what has happened on your account, please send us a private message with your account details (including the registered email address or order reference) so we can locate your profile and escalate this for urgent attention.
Once we have your details, we’ll be able to investigate your timeline in full and provide clearer feedback on the delay.
Warm regards,
Webafrica Crew
Webafrica Crew
NM
Nosipho M's updateReviewer Update
28 Apr 2026, 14:46Thank you
NM
Nosipho M's update28 Apr 2026, 14:46
Reviewer Update
Thank you
Webafrica's replyOfficial
28 Apr 2026, 14:48You're welcome.
Webafrica's reply28 Apr 2026, 14:48
Official
You're welcome.