CB
Chantal B
1 reviews | Active since Jun 2024
04 May 2026, 07:54
Very difficult to ge...
Very difficult to get any responds from Web Africa no customer service im considering moving to a new fibre service
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Webafrica's replyOfficial
04 May 2026, 11:25 Morning Chantal.
We hear how frustrating this has been, especially when you’re trying to get support and not receiving timely responses. When service feels difficult to access, and issues take longer than expected to resolve, it understandably leads to disappointment and thoughts of switching providers.We can confirm your chat session earlier this morning was successfully connected under ***, where your concerns were attended to directly.If there is still anything unresolved, please share it with us via private message, so we can escalate it properly and ensure you get clear, direct feedback instead of repeated delays.We’re here to help get this fully on track for you and ensure your service experience reflects the level of support you should be receiving.
Warm regards,
Webafrica Crew
We hear how frustrating this has been, especially when you’re trying to get support and not receiving timely responses. When service feels difficult to access, and issues take longer than expected to resolve, it understandably leads to disappointment and thoughts of switching providers.We can confirm your chat session earlier this morning was successfully connected under ***, where your concerns were attended to directly.If there is still anything unresolved, please share it with us via private message, so we can escalate it properly and ensure you get clear, direct feedback instead of repeated delays.We’re here to help get this fully on track for you and ensure your service experience reflects the level of support you should be receiving.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 11:25
Official
Morning Chantal.
We hear how frustrating this has been, especially when you’re trying to get support and not receiving timely responses. When service feels difficult to access, and issues take longer than expected to resolve, it understandably leads to disappointment and thoughts of switching providers.We can confirm your chat session earlier this morning was successfully connected under ***, where your concerns were attended to directly.If there is still anything unresolved, please share it with us via private message, so we can escalate it properly and ensure you get clear, direct feedback instead of repeated delays.We’re here to help get this fully on track for you and ensure your service experience reflects the level of support you should be receiving.
Warm regards,
Webafrica Crew
We hear how frustrating this has been, especially when you’re trying to get support and not receiving timely responses. When service feels difficult to access, and issues take longer than expected to resolve, it understandably leads to disappointment and thoughts of switching providers.We can confirm your chat session earlier this morning was successfully connected under ***, where your concerns were attended to directly.If there is still anything unresolved, please share it with us via private message, so we can escalate it properly and ensure you get clear, direct feedback instead of repeated delays.We’re here to help get this fully on track for you and ensure your service experience reflects the level of support you should be receiving.
Warm regards,
Webafrica Crew