Very bad support

Absolutely shocking support from WebAfrica. Cannot call the support team, the Whatsapp chat takes 3 hours just to be transferred to another agent again.

My initial request for a new service was cancelled, in it’s place, a new service was requested. On the day of activation, both the cancelled and new services were activated. Now WebAfrica wants me to pay the cancellation fee of R999.

For both requests, I explicitly said I didn’t want a router. They sent me a router anyway. I immediately asked them to return it via the Whatsapp chat and although they confirmed to do so, it never happened.