Very bad service received from webafrica

@webafrica is doing me dirty, I logged a fault on Monday for my WiFi line . They gave me a ticket number for reference. I updated my contact details for them to contact me when they come through to check out the fault with my line. To date I haven’t received any assistance , they keep taking me from pillar to post.

They say a technician was sent through to my house but they couldn’t hold of me. Tracing back to the call logged,they didn’t update my contact details as per my request hence the @vumatel technician couldn’t get hold of me. Whose fault is it that my details were not updated?

When I request for their line manager to contact me back I’m being told I have to wait 48 business hours, what the heck??

Their agent went as far as closing my ticket and opening a new one without informing me. Now I am being told I have to wait another 24 business hours to get assistance. After waiting since Monday. What kind is this??

@webafrica @vumatel