Very bad service

No one knows anything, they always transfer to the next constant, used this for less than a month, service is to poor. I was billed for September and that time i did not even have the router delivered, only started using the router on 9 October, the service I got is soooooo poor, I was billed R921 for nothing, my service has been off the whole of October. I app**** for R399 per month they gave me R549, and I was told that will be corrected, until this day it's not.. 🥵🥵🥵🥵🥵.

So biscally I paid for nothing, because the wifi was only on 9 and 10 October, and was disconnected, today they deducted R871. 22 and I still had to pay R50 extra. So what exactly did I pay for.. I was told a correct billing statement will be sent, up until today its not sent.