Very bad service

I have been patient for longer than your services deserve.

The services (not provided) to me is nothing less than a joke. I am being helped by agents not capable of understanding a simple query or how to read properly.

I was told to pay a bunch of costs for cancelling your useless services however decided to give you a second change due to Heinrich assisting me with my needs.

I was deducted money for “activation” of my line and my router received after the services provided by Heinrich. I was advised because the line is “active” by Webafrica and the installation already completed the router can only be plugged in and we will be sorted.

Just to discover the fiber box installed in the unit is faulty. A call was logged with WebAfrica who advised they will take it up with Vumatel to assist with a new fiber box installation. However!!! After giving the address as 5 Koos Voster Street Unit 71 the agent keeps on telling the address 3 Koos Vorster Street is the correct address (Can’t read!!!)

Now we are told by your agents that vuma cannot assist us as the location is running with another ISP. So if the line is through another service provider how can you tell me my line is active with YOU.

Clearly no one knows what they are doing therefore I will be laying a complaint with the Independent Communication Authority Of South Africa.