Very Bad Service

Two months ago I wanted to apply for mtn data not knowing it was a fix LTE. There was an issue with regards to the Rica process and I spoke to one of your consultants on Whatsapp and they explained that the fix LTE is only for the fixed for the address and will only work there. I then advised them that I was not looking for that and was offered Telkom, which I declined as there is no coverage in my area. I asked them to cancel the application. Now for 2 months I keep getting debits on my account for something I don't have. No card was delivered as the Rica process fell through. How do you bill someone that never received a card or data from you??? I asked the consultant for an e-mail address for complaints and he provided me with an e-mail address that is no longer working??? In the meantime my account gets debited for something I clearly declined and there is no card or data to bill me on so why are you debiting me?? Bad service is an under statement.