1 reviews | Active since Dec 2011
Very Bad or Non Existent Services, including the support!
Dear WebAfrica, Your services has been terrible for many months now and i lost days and hours to evidence to you that as you can see in the emails. I deducted only the 5 days (only) i proof to you that you did not provide the service i requested and you guys just stop my services? I had no choice but pay the outstanding amount of -R101.46 for the 5 days i evidenced that your services were non-existent or very bad. See below, the facts when i called today: "I called @ 11:40 and Mr Masithembe (agent) answered me. When i asked to talk to the manager he told me that he needs to know what is the subject so after i tell him he put me on hold for few minutes. He returned and told me that the Manager on duty was "busy in another call". I asked to ask him a simple question if he would honour me and assist and he put me on hold listening to their music for several minutes... The Manager RICARDO Tango spoke to me and basically said i need to pay and that's it.... The client has no value for WebAfrica or it is R101 the value as they prefer to lose a client for this amount... Will make sure people know about this so they can make a better choice then i did.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
