Very bad custpmer service

I was disconnected yesterday, when you try to connect it goes to a webafrica landing page saying i need to pay. After 4 hours of waiting on the whatsapp group i was told there is nothing wrong with my account its active. So i send a screen shot of the msg that i get. Reset the line, update IP and boom, they are closed for the day, will have to wait till the next day for help. This whole day, it's been one story of the other that it will be fixed and it's going nowhere.....