MO
Monique O
1 reviews | Active since Feb 2025
02 Mar 2026, 12:17
VERY BAD CUSTOMER SERVICE - NO CALL BACKS
cannot get through to the installations team, ordered and paid and an extra debit was taken off, off my account and no feedback to date, no one answers when you call , this is a constant issue and it is VERY frustrating .. I want my internet sorted ASAP or someone to call be BACK today - your customer service is VERY ****.
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
02 Mar 2026, 12:45Hello Monique. Thank you for sharing your experience. We can see how upsetting and stressful this situation has been, especially after placing your order and not receiving feedback.To help, we've reached out to Openserve to confirm the installation details for your order. Our activations team will continue to email you updates as soon as information is received from Openserve regarding the next steps, so you remain fully informed.We appreciate your patience while this is being followed up on. Our priority is to get your service sorted as quickly as possible and ensure you have clear communication throughout. R^
Webafrica's reply02 Mar 2026, 12:45
Official
Hello Monique. Thank you for sharing your experience. We can see how upsetting and stressful this situation has been, especially after placing your order and not receiving feedback.To help, we've reached out to Openserve to confirm the installation details for your order. Our activations team will continue to email you updates as soon as information is received from Openserve regarding the next steps, so you remain fully informed.We appreciate your patience while this is being followed up on. Our priority is to get your service sorted as quickly as possible and ensure you have clear communication throughout. R^
MO
Monique O's updateReviewer Update
03 Mar 2026, 10:28You sent a team to install the cable but did not bring a long enough cable, sent someone back again, now you need access to our neighbors pole ????
I was told I need to sort this out myself, why am I paying for a service if I need to do it Myself !!!!!!!!!
Your service is horrible !!!!!!
Who can I can to Cancel this **** and get someone willing to assist us here ???????
I was told I need to sort this out myself, why am I paying for a service if I need to do it Myself !!!!!!!!!
Your service is horrible !!!!!!
Who can I can to Cancel this **** and get someone willing to assist us here ???????
MO
Monique O's update03 Mar 2026, 10:28
Reviewer Update
You sent a team to install the cable but did not bring a long enough cable, sent someone back again, now you need access to our neighbors pole ????
I was told I need to sort this out myself, why am I paying for a service if I need to do it Myself !!!!!!!!!
Your service is horrible !!!!!!
Who can I can to Cancel this **** and get someone willing to assist us here ???????
I was told I need to sort this out myself, why am I paying for a service if I need to do it Myself !!!!!!!!!
Your service is horrible !!!!!!
Who can I can to Cancel this **** and get someone willing to assist us here ???????
Webafrica's replyOfficial
03 Mar 2026, 10:42Hello Monique,We see that the activations team has reached out and shared some feedback. They will continue to email you with updates as soon as they receive information from Openserve, so you stay fully informed every step of the way.
Webafrica's reply03 Mar 2026, 10:42
Official
Hello Monique,We see that the activations team has reached out and shared some feedback. They will continue to email you with updates as soon as they receive information from Openserve, so you stay fully informed every step of the way.
MO
Monique O's updateReviewer Update
04 Mar 2026, 14:18Honestly getting sick and tired of the HORRIBLE HORRIBLE HORRIBLE service I've been getting !!!
Can someone call me and activate my ****en service already ?????? Talking to bots - uselessssssss !!!!!!!!!
I'm creating a social media post about this.
Really ducking tired of getting no response
Can someone call me and activate my ****en service already ?????? Talking to bots - uselessssssss !!!!!!!!!
I'm creating a social media post about this.
Really ducking tired of getting no response
MO
Monique O's update04 Mar 2026, 14:18
Reviewer Update
Honestly getting sick and tired of the HORRIBLE HORRIBLE HORRIBLE service I've been getting !!!
Can someone call me and activate my ****en service already ?????? Talking to bots - uselessssssss !!!!!!!!!
I'm creating a social media post about this.
Really ducking tired of getting no response
Can someone call me and activate my ****en service already ?????? Talking to bots - uselessssssss !!!!!!!!!
I'm creating a social media post about this.
Really ducking tired of getting no response
MO
Monique O's updateReviewer Update
04 Mar 2026, 14:18Useless!!!!!!!!
MO
Monique O's update04 Mar 2026, 14:18
Reviewer Update
Useless!!!!!!!!
Webafrica's replyOfficial
04 Mar 2026, 14:59Hi Monique. Our teams will ensure you remain as updated as possible. We have not yet received confirmation of your Openserve service activation. We have logged a follow-up and will email you the moment the service is active. R^
Webafrica's reply04 Mar 2026, 14:59
Official
Hi Monique. Our teams will ensure you remain as updated as possible. We have not yet received confirmation of your Openserve service activation. We have logged a follow-up and will email you the moment the service is active. R^