1 reviews | Active since May 2026
VERY BAD CUSTOMER SERVICE
After cape town Storm on the 11th, our Internet had been down for a whole week (fibre connection). Cannot give us any updates on the situation. Managed to escalate our issue after 3 days of them giving us the run-around. Logged a complaint with their complaints department and ICSA. Awaiting a response. Unable to get anyone to come out and check our connection. Have to deal with a new person everytime we go to the whatsapp line. Poor customer service, no managers to complaint to. Very impersonal, no sense of accountability, agents that work from home and no one holding them accountable. Before this, rather standard Internet service at a reasonable speed with hardly any interruptions, but their real problem is their customer service. Not good at all. Cannot resolve issues at all with fibre.
Being without fibre for an entire week, especially when you depend on it daily, and not receiving clear updates understandably makes the situation feel very impersonal and frustrating. This is not the standard we aim to deliver, and we recognise how important it is for you to stay connected.
We can see that the team handling faults is actively engaging with Vumatel regarding the ongoing issue affecting your connection. Given the length of the downtime, we’ve escalated this again to ensure it remains prioritised and that follow‑ups continue until the service is fully restored. The team will update you as soon as further feedback is received from Vumatel and will keep driving this toward resolution. We’ll keep pushing for progress and clearer communication so this can be resolved properly and your service restored as soon as possible.
Warm regards,
Webafrica Crew
Being without fibre for an entire week, especially when you depend on it daily, and not receiving clear updates understandably makes the situation feel very impersonal and frustrating. This is not the standard we aim to deliver, and we recognise how important it is for you to stay connected.
We can see that the team handling faults is actively engaging with Vumatel regarding the ongoing issue affecting your connection. Given the length of the downtime, we’ve escalated this again to ensure it remains prioritised and that follow‑ups continue until the service is fully restored. The team will update you as soon as further feedback is received from Vumatel and will keep driving this toward resolution. We’ll keep pushing for progress and clearer communication so this can be resolved properly and your service restored as soon as possible.
Warm regards,
Webafrica Crew