Very bad bad bad service money will just be debited without your authority

I have been trying to contact the for my refund now they send this stupid email.

On Wed, 02 Apr 2025, 12:24 Thembeni Loyithi, <***> wrote: Good day Kindly note that your Web Africa account has an overdue balance of R____639.00 ____ still owing. Urgent payment is required in order to avoid your account from being handed over to our Legal Debtors Team which may potentially lead to default payment listing with the credit bureau. Our banking details are as follow: Account Name: Web Africa Networks (Pty) Ltd Bank: Standard Bank Account Number: *** Branch: Rondebosch, Cape Town Branch Code: 025009 Please use your Client Code as Reference Should you require any additional information or assistance, please don't hesitate to contact us