1 reviews | Active since Apr 2014
Utterly useless inaccessible service
WebAfrica must get accolades of being the most useless provider in SA. You cannot call them and are forced to their chatline. Their agents do not have a clue how to assist a client with a complaint. They just pick AI generated answers from a menu. Nice at first but very irritating after more than 15 chats. Then they transfer you to provisioning from technical is the fault is with them. All these agents every time off course ask your personal details short of shoes size. Then provisioning transfers you back to technical EVERY time. I have now "chatted at least 8 times to both departments. And stil they have not the capability to identify and fix this very simple problem. WebAfrica also owes me a month's credit because they could not supply me with the service I ordered in 14 days. And after that was fixed (worked for a week) I have again an incorrect service of a 40mbps line. I have never before dealt with such incompetence. Do not know how this will be resolved as AI will reply to my complaint as there seem to be no competent manager anywhere in WebAfrica.
This was promised to be resolved by last Friday 22 May. It is still unchanged and incorrect.
We understand how frustrating and exhausting this experience has been, especially when you are trying to get proper support and feel stuck in repeated handovers without progress. Getting the right assistance should not be this difficult, and this is not the standard of service we want any of our clients to experience.
We’ve reviewed the account and can see that the matter requires attention from the Provisioning Team to correct the service details. A request has been submitted for the Provisioning Team to assist with these corrections, and they have been asked to follow through and email you directly with feedback as soon as the updates have been made and there is confirmation on their side.
We want to see this resolved properly and restore your confidence in the service. If you need any further assistance, please continue engaging with us via direct message on Hello Peter, where the team will ensure you`re assisted.
Warm regards,
Webafrica Crew
Best regards,
We understand how frustrating and exhausting this experience has been, especially when you are trying to get proper support and feel stuck in repeated handovers without progress. Getting the right assistance should not be this difficult, and this is not the standard of service we want any of our clients to experience.
We’ve reviewed the account and can see that the matter requires attention from the Provisioning Team to correct the service details. A request has been submitted for the Provisioning Team to assist with these corrections, and they have been asked to follow through and email you directly with feedback as soon as the updates have been made and there is confirmation on their side.
We want to see this resolved properly and restore your confidence in the service. If you need any further assistance, please continue engaging with us via direct message on Hello Peter, where the team will ensure you`re assisted.
Warm regards,
Webafrica Crew
Best regards,