Utterly Horrific Service

An application for Fibre on 30 Jan 2023 still has not been successfully installed-Webafrica keep using Vumatel as their scapegoat for why it takes so long- they remain utterly unapologetic and even worse justify themselves for why it is taking so long - one is unable to make a call to any person to speak to- can only deal with agents online and they run through the same procedures all the time - response times are often slowed and the site doesn’t always work well making an enquiry take upwards of an hour sometimes. Bottom line is their promise of 7 days as a turnaround is laughable - 22 days later I’m told : ‘ 5-7 days wait for Vumatel. if they come after that there will still be some days wait to activate service. It is the MOST infuriating service I’ve received. - ask for a refund and they tell you 10 business days.( But they took the money on day 1 of the application) and they proudly announce that you will have the same problems with another service provider.