Utterly disgusting service...

If i could give a negative stars i would....

I placed my order on Thursday morning, took my details and all... Today being 4th day i get a message saying the service provider is not active at my home... However Webafrica should have known this before taking my order...

I specifically requested that they not give me a router as i have my own and can configure it myself being in the IT and networks industry... However i get a message from DHl stating that my router is on its way... Great a router that they expect me to pay for even though i specifically requested not to get a router... And this after the agents cant even tell me what the eta is for fibre to be activated....

Start a chat with support at exactly 13h50 today and only 16h58 do i get connected to a agent... 3 hours later... Just for the agent to end the chat without replying to my last concern... When trying to get back to the chat i am told its out of office hours....

This is dahm well rediculous...

The agent i was dealing with is called Zubair... I specifically went with web africa to give another company a try after my last horrible experience with my previous fibre ISP and this is what i get?

I am not paying a sent to Webafrica... If a debit order gets taken I will go out of my way to keep reversing it... I will also then take this to the ombudsman and report Webafrica...