Utterly disappointment in service and inability to resolve the issue

Okay. So I am not expecting a response on this but I just wanted to let you guys know what a frustrating experience I have been through with this ISP.

So let me start by saying that I have been so happy with WA when I first joined that I even got a box full of fliers to put in the mailboxes of the people that stay in my complex so that they can also join WA and experience the wonderful world of Fibre that just works time and time again.

Fastforward about 20 months on and the story changes quite considerably.

On 30/07/2018 I logged a ticket where my internet traffic basically grinds to a halt after 18h00. If I do anything outside of Cape Town my internet just plain sucks. (1.68Mbps down and 2.48Mbps up). That's even worse than the slowest ADSL you can get.

But with me being in the IT sector as well I know that sometimes stuff break and I am not mad about that. What I am mad about though, is the fact that I provided them with so much information when I logged the ticket (Speedtests to multiple destinations and trace routes to multiple destinations. I even went as far as getting other people in the complex that are with different ISPs to do the same tests to make sure that it's not our last mile provider that's causing the issue) But still they give me the runaround. Everytime I phone I have to explain the whole thing again (bear in mind that this is more than 2 weeks later!!!!!) and after they ask me to do the same tests their colleague asked me to do last time we are back to square one. Then they escalate the issue and then the issue is "resolved" and then there is a capacity issue with the last mile provider and then that issue has been resolved apparently (but my tests earlier proved that the last mile provider is more than capable of handling the bandwith) and then there is an issue with their backbone network and then the next day that isn't an issue anymore. I don't know what to do anymore. I am literally at the point where I will cancel my service and rather pay double for one month so that I can actually use my internet.

Now as I stated in the beginning I don't want a response on this from you WA (and if you do respond it better not be that I need to log the ticket because I will literally lose my %$^@) if you do decide to respond. It better be something applicable and aid in the resolution in my ticket. I am really disappointment in the service that I am receiving. It really does look like you don't care about your customers. It's kind of ironic that one of your biggest fans are having to struggle like this.

My Ticket ID : 240296

Okay rant over. I will be exploring other options regardless.