Utterly disappointed!!!

I ordered fibre from Webafrica beginning of April 2025. Vuma got in touch and advised that they won't be able to complete the installation so I should either reschedule or cancel because they're missing some parts. Okay, I contacted webafrica and requested to cancel. Theres been a back and forth wrt the cancellation and refund. Since the 07th of April I have been waiting for my refund. It was cancelled the the 7th and I was advised to wait 10-15 working days. In May I still received nothing, I reached out again and they advised that need to give banking details. The 8th of May I received an email that a credit was app**** to the account, so now for that entire month I was waiting for a refund that was NOT processed bcs there was no credit note on the account BUT I was told that it was done. Its almost JULY. I AM STILL WAITING AND NOW I GET TOLD THAT THE REFUND IS BEING PROCESSED NOW ONLY. Who are you guys taking for a fool? No seriously, this is peoples money you are playing with. Every month when the service needs to be paid for, you are all in a hurry to debit from my account but now you cant provide a refund thats ongoing for 3 months almost???? And the consultants DONT KNOW WHAT THEY ARE DOING. AN HOUR INTO THE CHAT THEN THEY WANNA TELL ME ITS BEEN PROCESSED but nothing wad processed. Everyday its a different story with the same outcome. How many more times must I wait for 10-15 working days???? How many more hours must I waste to reach out to your ***********, useless consultants???? How long???