1 reviews | Active since Jan 2012
Utterly bad service
<p>Tuesday night I discovered our company website was down and I logged a support ticket. Just after 11 I got the first response, which was utter *******. Wednesday morning I responded to the rediculous response and got another ******* response. Finally phoned Webafrica on Wednesday morning to get the right response but that what was said never happened. I called again on Wednesday, spoke to another person which logged a ticket for the same thing but this did not happen again! Again I responded to the ticket. Thursday morning I checked again and our company website was still down and not response on my last response. Just mailed them again on Thursday morning. Wonder if I will get a response this time?</p> <p> </p> <p>Our previous host was JCW Hosting that sold to Webafrica. That was the worst decision that they could have made. We had no choice in the matter. Now I have endless problems! </p> <p> </p> <p>Cheeky or cute websites and advertising mean nothing if you have no idea of what service is!</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah