Utterly bad customer service

Hallo Peter, My Complaint tonight is multifold, with Vumatel and Webafrica. A 1 star rating is totally over rated, it should rather be less than ZERO.

We have app**** for Fiber Network, during the month of December 2024. The deal was, Vumatel is the fiber infrastructure provider and Webafrica will be my ISP. We awaited anxiously for the fiber to be installed, only to be highly disappointed and disgusted with the service that follows.

Up to date, we have been without internet for approximately 10 to 14 days, out of our first month, as new customers or subscribers. We have tried to communicate with Webafrica on multiple occasions, to try and resolve this issue, but all in vain.

This morning I've received an email from Webafrica, informing me, that my monthly service fee will increase to R900.00 per month, as from 01 March 2025. I've tried to contact their super unprofessional customer service, only to be rerouted by some chat bot, from one page to another. The last person I've text chat with, was Samantha, which informed me, she will escalate my query to their accounts department.

Let's go to Vumatel...…..Need I have to say more...….., WORST FIBER NETWORK EVER, it is so pathetic, that they don't even have a Customer Contact Center to assist clients. There are more Vumatel Network Issues, than what you can enjoy the advantage of "UNCAPPED Fiber".

At this point in time, Vumatel must come and remove their equipment out of my house and leave the property and Webafrica need to pay back every cent deducted from my account for ridiculously bad service.

If anybody needs more info, kindly contact me on the number below.

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Thanks and Regards,

Neels