Utterly appalled by Web Africa's ****ty service!!!

I am utterly appalled by Web Africa's ****ty service. You are told to WhattsApp them and they take hours to reply. When you finally get to chat with a consultant they either transfer you to someone else or just don't respond at all. Then you go back into the queue for another hour before someone comes and you have to repeat your query all over again. When you call the number given, you cannot get through to anyone because "all their consultants are unavailable". I have tried to get a refund as I made a EFT via their system (Immediate Payment) and was debited the very next day. I sent an email, sent screenshots as per their request and still no refund. This is the worst service ever. They need to train their staff on how to deal with customers. They are not assisting people for free. We pay for a service that is unsatisfactory. No wonder they are cheap. They are ********** and have no etiquette. They do not even have the decency to reply to anyone's complaint on Hello Peter.