UTTER Failure!!!

Zero Star to be honest. Poor, pathetic, frustrating, time and money waisting customer service. To skip a few everyday issues, let me focus on today. I poor internet signal. Eventualy got to speak to a consultant. They dont want to credit me for my poor signal. After many conversations (With Carmelita) and troubleshooting it was determined that my router has "errors". I revcieved a new router 4 days later. Spoke to Darel via watsapp platform. He sent me incorrect selfhelp settings for new router even when I told him this. In the meantime I logged a ticket via the customer portal explaining the situation. Carmelita (same consultant I spoke to a few days ago) replies with: Please send us a number to contact you on. So????? How do they not have my details if I logged a ticket from their own portal. Also????? She requested my contact details a few dyas ago to which she called me several times??? I know we are underlockdown but this is pathetic service none the less. My airtime bills to Webafrica are at times higher than mu actual subscription. I wont even refer my dogs to webafrica! And I dont even have any!