nL
nic L
1 reviews | Active since Nov 2011
14 Apr 2026, 12:40
*****, uselss, *******, not delivering the spped at all as they rent the fibre line at a lower speed than i am getting charged.
i am paying for 65/65, that is 65mbps download and 65mbps upload, i am getting 45mbps. after 4 days of trying different "things" with that useless whatsapp support, eventually they logged a call for the fibre company to come out, the fibre company showed me and have emailed me that they rent out the fibre to webafrica at 50/50, that is 50mbps, BUT webafrica (a bunch of ******) are charging me for 65mbps..... this is pure *****..... it has been 2 weeks since the fibre company has updated them, and still, my speed is at 45mbps.... watch at the end of the month when the debit order doesnt go off, i bet for the first time i will get a phone call from them..... do not use webafrica, pure *****, charging me for something they clearly are not delivering as the fibre company has showed me the contract between themselves and webafrica..... not good and i really should lay ***** charges, but LTE has been ordered.... so no going back now and i bet on the last day of this month the speed will still be incorrect anyway... stay away from webafrica, they dont even have a phone number to call. stay far away......
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
14 Apr 2026, 13:08Hello Nic,
We understand how frustrating and disappointing this must be, especially as you expected a 65/65Mbps service and are currently experiencing lower speeds despite multiple troubleshooting attempts and an open fault already being logged. It is also understandable that the lack of clear updates and ongoing delays has added to your frustration.
We have escalated this matter to our Line Profile Team to review your account and investigate the speed profile being app**** on the line. The team will assess the service configuration against the provisioned package and provide you with feedback via email once their review has been completed.
If you need any further assistance, please feel free to send us a direct message on Hello Peter with your details and we will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this must be, especially as you expected a 65/65Mbps service and are currently experiencing lower speeds despite multiple troubleshooting attempts and an open fault already being logged. It is also understandable that the lack of clear updates and ongoing delays has added to your frustration.
We have escalated this matter to our Line Profile Team to review your account and investigate the speed profile being app**** on the line. The team will assess the service configuration against the provisioned package and provide you with feedback via email once their review has been completed.
If you need any further assistance, please feel free to send us a direct message on Hello Peter with your details and we will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 13:08
Official
Hello Nic,
We understand how frustrating and disappointing this must be, especially as you expected a 65/65Mbps service and are currently experiencing lower speeds despite multiple troubleshooting attempts and an open fault already being logged. It is also understandable that the lack of clear updates and ongoing delays has added to your frustration.
We have escalated this matter to our Line Profile Team to review your account and investigate the speed profile being app**** on the line. The team will assess the service configuration against the provisioned package and provide you with feedback via email once their review has been completed.
If you need any further assistance, please feel free to send us a direct message on Hello Peter with your details and we will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this must be, especially as you expected a 65/65Mbps service and are currently experiencing lower speeds despite multiple troubleshooting attempts and an open fault already being logged. It is also understandable that the lack of clear updates and ongoing delays has added to your frustration.
We have escalated this matter to our Line Profile Team to review your account and investigate the speed profile being app**** on the line. The team will assess the service configuration against the provisioned package and provide you with feedback via email once their review has been completed.
If you need any further assistance, please feel free to send us a direct message on Hello Peter with your details and we will gladly assist.
Warm regards,
Webafrica Crew
nL
nic L's updateReviewer Update
16 Apr 2026, 09:34on the 4th march 2026 you emailed with a price increase and said NOT TO WORRY this COMES WITH a speed INCREASE as well to 65/65 (from 50/50) , effective from 1 april 2026, you debited me the new increased amount but still now 16th april is my speed 45mbps, after a week of helping your own technical staff to teach them / encourage them to log a call with ttconnect (fibre company) they did, the fibre company said you rent the line at 50/50, but charging me for 65/65 .... this surely is *****?? today you tell me in an email, not to worry, your line will be upgraded in 1 june 2026....!!!!! so april and may must just be a price increase and from june i get the line upgrade which u promised in the email from march starting effective 1 april........ where is my discount for april and may ?? just admit your company is USELESS publicly, if you admit that i wont carry on with social media.... but admit webafrica is a 1/10 isp and should not be operating as an isp and webafrica completely messed up with the email in march stating :
As part of this change, you will also benefit from an upgraded line speed.
What this means for you:
As part of this change, you will also benefit from an upgraded line speed.
What this means for you:
- Your package pricing will receive a R40 monthly increase effective from 1 April 2026.
- Your new upgraded speed and service: TT Connect 65/65 Mbps Uncapped Fibre.
nL
nic L's update16 Apr 2026, 09:34
Reviewer Update
on the 4th march 2026 you emailed with a price increase and said NOT TO WORRY this COMES WITH a speed INCREASE as well to 65/65 (from 50/50) , effective from 1 april 2026, you debited me the new increased amount but still now 16th april is my speed 45mbps, after a week of helping your own technical staff to teach them / encourage them to log a call with ttconnect (fibre company) they did, the fibre company said you rent the line at 50/50, but charging me for 65/65 .... this surely is *****?? today you tell me in an email, not to worry, your line will be upgraded in 1 june 2026....!!!!! so april and may must just be a price increase and from june i get the line upgrade which u promised in the email from march starting effective 1 april........ where is my discount for april and may ?? just admit your company is USELESS publicly, if you admit that i wont carry on with social media.... but admit webafrica is a 1/10 isp and should not be operating as an isp and webafrica completely messed up with the email in march stating :
As part of this change, you will also benefit from an upgraded line speed.
What this means for you:
As part of this change, you will also benefit from an upgraded line speed.
What this means for you:
- Your package pricing will receive a R40 monthly increase effective from 1 April 2026.
- Your new upgraded speed and service: TT Connect 65/65 Mbps Uncapped Fibre.
Webafrica's replyOfficial
16 Apr 2026, 12:46Hello Nic,
We understand how frustrating and confusing this situation must be, especially where there was a clear expectation set in March regarding a speed upgrade alongside the price increase from 1 April 2026, but the current experience does not reflect that change yet.
After reviewing the service details, the price adjustment did take effect from 1 April 2026 as communicated. However, the speed upgrade to 65/65 Mbps is still in the final stages of implementation with the fibre network provider TT Connect and is scheduled to be fully completed by 1 June 2026.
At present, your line remains provisioned at the existing 50/50 Mbps profile while the upgrade is being finalised on the network side, which is why the higher speeds are not yet consistently reflected.
We understand the impact this discrepancy has had and appreciate the patience shown while the network upgrade process is being completed. The relevant teams are monitoring the rollout to ensure the updated speed profile is app**** as planned by 1 June.
If you need any further assistance or would like the account reviewed in more detail, you are welcome to reach out.
Warm regards,
Webafrica Crew
We understand how frustrating and confusing this situation must be, especially where there was a clear expectation set in March regarding a speed upgrade alongside the price increase from 1 April 2026, but the current experience does not reflect that change yet.
After reviewing the service details, the price adjustment did take effect from 1 April 2026 as communicated. However, the speed upgrade to 65/65 Mbps is still in the final stages of implementation with the fibre network provider TT Connect and is scheduled to be fully completed by 1 June 2026.
At present, your line remains provisioned at the existing 50/50 Mbps profile while the upgrade is being finalised on the network side, which is why the higher speeds are not yet consistently reflected.
We understand the impact this discrepancy has had and appreciate the patience shown while the network upgrade process is being completed. The relevant teams are monitoring the rollout to ensure the updated speed profile is app**** as planned by 1 June.
If you need any further assistance or would like the account reviewed in more detail, you are welcome to reach out.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 12:46
Official
Hello Nic,
We understand how frustrating and confusing this situation must be, especially where there was a clear expectation set in March regarding a speed upgrade alongside the price increase from 1 April 2026, but the current experience does not reflect that change yet.
After reviewing the service details, the price adjustment did take effect from 1 April 2026 as communicated. However, the speed upgrade to 65/65 Mbps is still in the final stages of implementation with the fibre network provider TT Connect and is scheduled to be fully completed by 1 June 2026.
At present, your line remains provisioned at the existing 50/50 Mbps profile while the upgrade is being finalised on the network side, which is why the higher speeds are not yet consistently reflected.
We understand the impact this discrepancy has had and appreciate the patience shown while the network upgrade process is being completed. The relevant teams are monitoring the rollout to ensure the updated speed profile is app**** as planned by 1 June.
If you need any further assistance or would like the account reviewed in more detail, you are welcome to reach out.
Warm regards,
Webafrica Crew
We understand how frustrating and confusing this situation must be, especially where there was a clear expectation set in March regarding a speed upgrade alongside the price increase from 1 April 2026, but the current experience does not reflect that change yet.
After reviewing the service details, the price adjustment did take effect from 1 April 2026 as communicated. However, the speed upgrade to 65/65 Mbps is still in the final stages of implementation with the fibre network provider TT Connect and is scheduled to be fully completed by 1 June 2026.
At present, your line remains provisioned at the existing 50/50 Mbps profile while the upgrade is being finalised on the network side, which is why the higher speeds are not yet consistently reflected.
We understand the impact this discrepancy has had and appreciate the patience shown while the network upgrade process is being completed. The relevant teams are monitoring the rollout to ensure the updated speed profile is app**** as planned by 1 June.
If you need any further assistance or would like the account reviewed in more detail, you are welcome to reach out.
Warm regards,
Webafrica Crew
nL
nic L's updateReviewer Update
16 Apr 2026, 12:55you said and i quote from your reply - " the price adjustment did take effect from 1 April 2026 as communicated " , amazing how in march i paid R839-00 and in april i paid R879-00 , thats the increase of R40-00 you said was going to happen with the supposed increase of speed........ unfortunately you dont have an answer for this besides ***** and embarrassingly a useless isp... oh, you debit my account, so you should see the extra R40-00 that you debited from me for a service you clearly are not delivering.......... you are confusing yourself, alternativly someone is giving you the wrong info.....
nL
nic L's update16 Apr 2026, 12:55
Reviewer Update
you said and i quote from your reply - " the price adjustment did take effect from 1 April 2026 as communicated " , amazing how in march i paid R839-00 and in april i paid R879-00 , thats the increase of R40-00 you said was going to happen with the supposed increase of speed........ unfortunately you dont have an answer for this besides ***** and embarrassingly a useless isp... oh, you debit my account, so you should see the extra R40-00 that you debited from me for a service you clearly are not delivering.......... you are confusing yourself, alternativly someone is giving you the wrong info.....
Webafrica's replyOfficial
16 Apr 2026, 13:39Hello Nic,
We understand your frustration, especially where the price increase has already taken effect while the upgraded speed has not yet been app****.
To clarify, the speed upgrade to 65/65 Mbps is still in the final stages of implementation with the fibre network provider, TT Connect, and is scheduled to be fully completed by 1 June 2026. Until this rollout is finalised on the network side, your line will remain on the current 50/50 Mbps profile.
Warm regards,
Webafrica Crew
We understand your frustration, especially where the price increase has already taken effect while the upgraded speed has not yet been app****.
To clarify, the speed upgrade to 65/65 Mbps is still in the final stages of implementation with the fibre network provider, TT Connect, and is scheduled to be fully completed by 1 June 2026. Until this rollout is finalised on the network side, your line will remain on the current 50/50 Mbps profile.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 13:39
Official
Hello Nic,
We understand your frustration, especially where the price increase has already taken effect while the upgraded speed has not yet been app****.
To clarify, the speed upgrade to 65/65 Mbps is still in the final stages of implementation with the fibre network provider, TT Connect, and is scheduled to be fully completed by 1 June 2026. Until this rollout is finalised on the network side, your line will remain on the current 50/50 Mbps profile.
Warm regards,
Webafrica Crew
We understand your frustration, especially where the price increase has already taken effect while the upgraded speed has not yet been app****.
To clarify, the speed upgrade to 65/65 Mbps is still in the final stages of implementation with the fibre network provider, TT Connect, and is scheduled to be fully completed by 1 June 2026. Until this rollout is finalised on the network side, your line will remain on the current 50/50 Mbps profile.
Warm regards,
Webafrica Crew