SD
Samuel D
1 reviews | Active since Dec 2009
28 May 2021, 11:56
Useless Webafrica-support
Sorry that there isn't a minus-option for this company. Within 5 days of changing to them as my ISP, they went from 5-stars to minus 5-stars. (my debit-order is paid, so they got there money). Fibre speed is down, they don't have email of phone-support, just a stupid "whatsup-support" service, which I don't use. Now what--close the account looks like the only option. So stay far away from Webafrica!!!!
Helpful (0)
Replies (1)0
Replies (1)SD
Samuel D's updateReviewer Update
17 Aug 2022, 07:53It is a year later, you can't cancel earlier without paying for the router, and they are now even more useless. Now that they closed their offices and only working remotely over whatsup it is even worse. 9 Days later without internet, about 10 different support-personel that eventually answers you, and they don't have the knowledge/training to assist you, apart from reset your router with a paperclip. One of them took a shortcut and connected the line @ 12Mbps instead off the paid for 1Gbps, and then dare told her the fix it to the correct speed, she has the arrogance to just "endchat" and ignore me. After that you are back to the stupid "willie-bot" and they whole process starts over. STAY FAR AWAY FROM WEBAFRICA!!!!!
SD
Samuel D's update17 Aug 2022, 07:53
Reviewer Update
It is a year later, you can't cancel earlier without paying for the router, and they are now even more useless. Now that they closed their offices and only working remotely over whatsup it is even worse. 9 Days later without internet, about 10 different support-personel that eventually answers you, and they don't have the knowledge/training to assist you, apart from reset your router with a paperclip. One of them took a shortcut and connected the line @ 12Mbps instead off the paid for 1Gbps, and then dare told her the fix it to the correct speed, she has the arrogance to just "endchat" and ignore me. After that you are back to the stupid "willie-bot" and they whole process starts over. STAY FAR AWAY FROM WEBAFRICA!!!!!