USELESS & utterly pathetic billing & support

I cancelled my service with Webafrica on the 30th November 2019 at 11:55, they read the request as 12am. This essentially means you get charged 2 months for a service which is both useless and that you don't want. They are still charging me and apparently sending them a support ticket is for looks and decoration. I stopped using your service at the beginning of December, I asked you to cancel this in November, why am I being charged for your systems that don't work? I understand my contract, one month, hence I cancelled on the 30th November.

I cancelled with you because you neglected to tell me that you where changing my data and gave me zero options to up my data or change products. As far as I am concerned, you changed the deal and the therefore the contract.

I want my money back that was charged on the 1st January 2020.