Hellopeter
Share Your Experience
CT
Christo T

1 reviews | Active since Sept 2017

21 Sept 2017, 07:37

Useless Support & ********* Practice

Woe unto you the day you have any issues with these guys.

I had a fibre line with them, moved property with full intention to use them again.

Their Terms & Conditions clearly state you can return router to them that they supp****. They made NO contact, just stole my money.

I tried to query and contact, after 5 days they just said you can return router to get refund and closed ticket without instructions.

Opened a new ticket, a week later they did the same, 'we escalated to our support department' and closed the ticket, and not escalated ANYTHING.

They DO NOT want to honor their part of their terms and conditions. I have proceeded to cancel all my business with them.

Absolutely USELESS

0
Replies (2)
Webafrica
Webafrica's reply21 Sept 2017, 10:32
Official

Hi

Gosh ! this is not on - please confirm your ticket number - we will and can fix this . Please email ticket number to *** or *** with your customer code.

Will ensure you stay like you wanted to

Awaiting your most valued email to the above email address please.

Rafeeqah

CT
Christo T's update13 Oct 2017, 10:50
Reviewer Update
This is still ongoing. I finally got the details to send this back. I asked for a follow-up, provided waybill number 10 days ago. I have emailed the hellopeter email, billing, support, wahp, but no response at all, since I have supp**** to waybill number.