Useless Support System

Hi,<br> <br> I opened support ticket ***.<br> <br> I received the automated response verifying that the ticket was received and that you are doing your best to attend to the ticket.<br> <br> 2 days later I received an email stating that you had not heard from me and that the ticket will automatically be closed within 24 hours if we don't hear me again, even though the status is still Pending and you do NOT REQUIRE to hear anything from me!?!?<br> <br> What type of system is this? Why the f*** are you closing tickets before you have even marked them as something other than Pending?<br> <br> What basically happens is that your staff ignores tickets for 2 days and they close themselves?<br> How is this proactive? How can you provide such half asses support?!<br> This keeps on happening, and when I complain I get an email or call from a useless staff member making some lame excuse - if I'm lucky.<br> <br> Fix your system. Seriously.<br> <br> PS. I cannot even click on the link in the email to view the ticket. The website says I have no permission to view it.