Useless Support - DO NOT USE WebAfrica

Today is the day that I had enough of your BS, WebAfrica! Unfortunately, you'll need to share the blame with Vumatel/SADV! I'll address them directly on their own FB pages! As a "legacy" reseller of WebAfrica, we have multiple accounts with WebAfrica. Unfortunately, for us again, the line provider of may of these are SADV (now Vuma). It seems that we have a SADV issue at least every other week! Since yesterday morning 08h00, one of our end clients does not have internet access; the same exact problem occurred just TWO weeks ago and it took THREE AND A HALF days to sort out. THE PROBLEM SEEMS TO BE, THAT THE CLIENT'S ONT HAS BEEN (NEWLY) PROVISIONED INCORRECTLY. Vuma/SADV keeps asking for the Line Order Number?! The current line has been in use for TWO YEARS (No CHANGES)! Please can we get some assistance and proper telephone support?! P.S. Your WhatsApp Line is useless when explaining a problem like this!