1 reviews | Active since Jul 2018
Useless support and fibre provisioning
Had my fibre installed on Friday and Vumatel provisioned my line.
I have been trying above and beyond to get ahold of someone in Provisioning to activate my fibre package to no avail. Almost three hours in total holding time and no answer.
Today I have been trying to get hold of technical support for another 2 hours and no answer either. Webafrica is becoming useless.
I want this sorted out now. I have had enough of waiting and my patience is starting to wear extremely thin.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,