USELESS SUPPORT

I wish I can leave a lower star than one star. For the longest time my company has tried contacting Web Africa

The Whatzapp system they use for accounts and Support does not work. You can't speak to a agent about support. You can't speak to a agent about billing enquiries. It keeps saying " putting you through to an agent" and then it bugs out and puts you back through to the main menu

Web Africa appears to prioritize new customers over existing customers. And I want to someone from web africa to contact me back. My company is sick and tired of leaving 100 Whatzapps every day and getting no response only a whatzapp bot bugging out.

This is very frustrating.

I will leave a review until I get in contact with someone from Web Africa everyday until then.

Proof of one of the many chats from the whatzapp bot.

[10:25, 26/07/2023] Webafrica: 0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [10:25, 26/07/2023] Q: 4 [10:33, 26/07/2023] Webafrica: Please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you.