Useless, slow, appalling service!

What a disaster! Transferring an account from one person to another has taken over 2 months and 3 trips to their offices. I don’t know if it’s coz they enjoy seeing people walk in to their offices during a whole pandemic. But my goodness are they useless! Can’t remember the guy who promised me the heaven and the stars, but he was light skinned with dreadlocks and very confident. Then last week spoke to a guy I’ve the phone Mzi who also promised us the moon stars and the heavens! Still no connection. And this is not even difficult. Everything is installed and there in the house. All that needed to be done was to transfer the account from my name and erase my debit order details and add my aunts details. How difficult can that be?! Do you hire computer illiterate people?! I really don’t want to be rude but My God you are damn useless!