MM
Milwa M
1 reviews | Active since Oct 2016
13 Apr 2026, 11:19
USELESS SERVICES WHEN MOVING HOMES
I am writing to formally lodge a complaint regarding the relocation of my WiFi service.
I notified your team well in advance that I would be moving to a new residence on 17 March. Despite this notice, and multiple follow-ups on my part since then, I have not been contacted by your team, nor has my service been installed at my new address.
As a result, I have been left without internet access for an extended period, which has caused significant inconvenience. This situation is unacceptable, especially given that I took the necessary steps to inform you ahead of time.
I kindly request that this matter be treated as urgent. Please arrange for immediate installation at my new address and provide clear feedback on why this delay occurred.
If this issue is not resolved promptly, I will have no choice but to escalate the matter further.
I look forward to your urgent response.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
13 Apr 2026, 12:46Hello Milwa. We hear how frustrating this has been, especially after giving advance notice of your relocation on 17 March and still being left without service at your new address. Being without internet for an extended period, despite following the correct relocation process, is not the experience we aim to deliver, and we fully understand the impact this has had on you. We see one of our agents has managed to connect to your chat session a little earlier today to address your concerns and take action as per your instructions. Ref# WA***
Please feel free to reach out to us via private message for any further support. We are here for you.
Warm regards,
Webafrica Crew
Please feel free to reach out to us via private message for any further support. We are here for you.
Warm regards,
Webafrica Crew
Webafrica's reply13 Apr 2026, 12:46
Official
Hello Milwa. We hear how frustrating this has been, especially after giving advance notice of your relocation on 17 March and still being left without service at your new address. Being without internet for an extended period, despite following the correct relocation process, is not the experience we aim to deliver, and we fully understand the impact this has had on you. We see one of our agents has managed to connect to your chat session a little earlier today to address your concerns and take action as per your instructions. Ref# WA***
Please feel free to reach out to us via private message for any further support. We are here for you.
Warm regards,
Webafrica Crew
Please feel free to reach out to us via private message for any further support. We are here for you.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
13 Apr 2026, 12:46Hi Milwa, thank you for bringing this to our attention, we understand how frustrating and disruptive it must be to be without internet for an extended period, especially after notifying us in advance about your relocation. As per our records, you had previously spoken with one of our consultants and requested to cancel the service. This is important as it changes the handling of the account compared to a relocation request. To move forward smoothly, we’ll need to confirm whether you would still like to proceed with cancellation or if you would prefer us to revisit the relocation to your new address so we can assist you accordingly. If your preference has changed and you still need service at your new residence, please share your updated confirmation and new address so we can prioritise the next steps for you and check availability for installation as quickly as possible. We’re here to help get this resolved for you as efficiently as possible once we have the correct instruction from your side. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 12:46
Official
Hi Milwa, thank you for bringing this to our attention, we understand how frustrating and disruptive it must be to be without internet for an extended period, especially after notifying us in advance about your relocation. As per our records, you had previously spoken with one of our consultants and requested to cancel the service. This is important as it changes the handling of the account compared to a relocation request. To move forward smoothly, we’ll need to confirm whether you would still like to proceed with cancellation or if you would prefer us to revisit the relocation to your new address so we can assist you accordingly. If your preference has changed and you still need service at your new residence, please share your updated confirmation and new address so we can prioritise the next steps for you and check availability for installation as quickly as possible. We’re here to help get this resolved for you as efficiently as possible once we have the correct instruction from your side. Warm regards,
Webafrica Crew
Webafrica Crew