USELESS SERVICE! NO INTERNET SINCE 24/05/2019

I have emailed twice already! My wifi has been down since Friday 24 May!

Below is the emailed i received form Muammar Khan at Vuma on Monday: We reported a line fault to Vumatel a per ticket #589849. Reference ISP- 86695 The fault is currently with Vumatels maintenance team and they're waiting for a tech team to be dispatched for repair.

And also Vakala Wongalethu at Webafrica also Monday: Thank you for contacting us about the fault on your line. I understand that this is a frustrating issue, and I assure you every step is being taken to resolve your issue as quickly as possible. I have logged a Line Fault with Vumatel on your behalf. The reference number for the fault is (86695) The fault has been assigned to the {provider} Testing Centre where it will remain for the next 24-48 hours before being handed over to a technician. Vumatel will be in contact with you within the next 48 hours. If they do not contact you, please let us know so that we can follow up for you. Please bear in mind that the turnaround time for {provider} to attend to a line fault is generally within 48hrs, dependent on their resources.

No-One has contacted me to make arrangements as yet! its been over 48 hours!

When i emailed them yesterday, well rep**** to both emails i get this reply: We noticed that you have rep**** to a ticket that is already closed. Unfortunately this ticket cannot be re-opened, you can however create a new ticket and include this ticket ID as a reference should your new query pertain to the same issue. 589849 & 590154 Has been closed!

WHY!?!?! NO-ONE HAS SORTED MY PROBLEM OUT! HOW COULD THE TICKETS BE CLOSED!?!?!

This is extremely frustrating!

Could someone get back to me YESTERDAY!!!!