Useless service - Leaves you more frustrated - Still disconnected!

What should have been an easy straightforward process is now taking almost two days and counting. An email came through yesterday with the following message: "We have been unable to deduct your monthly Vuma Reach service charge. We will retry recollect again tomorrow to make sure your service does not get disconnected."

However, BOOM! The service gets disconnected immediately! No internet in the middle of work! I've attempted to update my banking details as my card had expired. The online process was not very clear to proceed with the deductions and was quiet frustrating. Having addressed the WhatsApp line, which is a nightmare to deal with, wastes more time than anything else. This was like seeking assistance from a government institution. In 2021 we cant seem to provide efficient services. Please get rid of that Bot.

The link, suspended-reach.webafrica.co.za claims to get you reconnected within the next hour. I've entered my cell number for the OTP, and it just sits in an infinite processing. OTP never came through. Nice!

The Payfast option keeps displaying R0.00 when I try to make payment. Today, I've attempted the service again. The "Retry Payment" option finally worked and payment went through. It's now almost 5 hours and counting and my account is still suspended. A total waste of my time dealing with your Bot and Agents, I've been transferred with no further help and call gets closed.

I've wasted my Friday and Saturday with what would have been easily resolved.

Your Bot service coupled with your inefficient agents is the reason you guys have a 1 star rating, as they are unable to provide substantial assistance, leaving one more frustrated. You guys are quick to make a sale, but slow on service.

Signing out, from the Stone Age!