USELESS SERVICE FROM WEBAFRICA - JHB

I have not experienced such bad service ever in my life and will highly recommend anyone to not subscribe to Webafrica unless they want to have endless issues.

12 December - App**** for Fiber in our complex and provided all needed fiber documents

19:00 (12-12-2022) Webafrica feedback "Please note that after your order has been accepted by Openserve then they call you directly to schedule the installation appointment."

14:41 (14-12-2022) Thank you, the ETA for installation is 7 business days after the order has been successfully placed, please follow up again after 48 business hours for feedback.

14:21 (19-12-2022) Alright I had a look at this and I see that this has just been updated on your account now. Openserve has advised that they do not have fibre infrastructure at your address so we would need to apply for an alternative. I will pass you over to our sales department to assist with that

NOTE ALL HOUSES AROUND OUR COMPLEX HAS FIBER INSTALLED!

So I then orders an MTN LTE Router with *** from Webafrica on 19-12-2022. I have also sent them all my Rica information as required. They confirmed they will load all info and all is set.

10:38 (28-12-2022) Feedback from Webafrica on my LTE Router: Once the Rica documents have been accepted by our Rica team the LTE service will be dispatched to you automatically. It takes up to three days for them to accept the Rica documents - THEY CONFIRMED THAT NO RICA details was loaded as requested and provided on the 19th December.

I have asked for a Manager to call me on more than one occasion, however my feedback im receiving is: " If you want to speak to a manager, I will request for a call back to be done and you will be called within 24 - 48 hours"

Feedback from Webafrica on 28-12-2022 (14:44) to why my router still have not been delivered:

"What I am trying to say is that the agent who assisted you back then did not do their side of the job, which is what I want to sort out now so that we can get your LTE delivered."

"Saw on the email yes, it was sent to Dannileen, but she has not done anything with the documents. I really do apologize for this because it is not acceptable because this now caused you to wait a whole 9 days when all this could have been sorted already. I will make sure this matter gets dealt with accordingly."

Finally I received confirmation of my Rica details loaded correctly on 28-12-2022 by WebAfrica "Okay I got Rica to sort out the approval of your documents now so that is done. We'll be pushing for the dispatch to be done as soon as possible now"

"Delivery can take 1 - 3 days to complete so we cannot guarantee that it will be delivered tomorrow, but we'll be pushing them to get it done asap"

So I followed up again today (03-01-2023) on when my LTE router will be delivered and received below feedback " I do see the courier, Dawn wing has accepted the request to complete the delivery. The courier does have the stock of routers at their designated warehouse. They are in the process of allocating a delivery date. Their timeframe is 3-5 working days. We will pressure them to complete the delivery sooner if possible on their end"

:I have explained to you that Dawn-wing opens today, the 03 January, and there are in the process of allocating the delivery date in which their delivery timeframe is 2-5 working days, this is not our timeframe we set, but Dawn-wings as they are courier. You are welcome to call their contact center if you like and speak to Dawn-wing your self on the below number as we can only provide you with an update as per their internal portal.:

So you open a contract with WebAfrica, however you need to follow up with their suppliers to provide the needed service.

I have never received such bad service and *********** staff being able to assist and see through promises and commitments made. Not even talking about getting someone senior to call you.

So, today (03-12-2022) - Im still awaiting delivery of my LTE router, and still getting 100's of excuses why its not delivered and getting told again today delivery will take 2-5 days So have to another week!!! And yet - No Manager or anyone senior called me as requested more than once

Completely Useless!