Useless service

This company is useless in terms of service. Reported slow connectivity at 18:16. It now almost 8 and still no assistance or feedback. All I get is Need a cuppa? And then this message from their autobotHi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.

Is there no human available.to assist?