Useless service

I am highly disappointed in webafrica and their service. My internet was down for 5 days. When trying to gt in contact with them via whatsapp or their live chat is uselss. One waits for almos 3+ hours just to get hold of someone then yiu get transferred over and over again. Just to be told that they can not do anything as it was on metro fibers side. They dont provide you with any additional info and they dont keep you updated at all. I eventually took matters into my own hands and contacted metro fiber myself and with them my issue was solved in one day. But webafrica could not do anything for 5 days. Webafricas whatsapp team is rather rude and not helpful whatsoever. One waits forever to hear something from them even when connected to an agent. Really disappointed in them. your whatsapp help line is ****py. People need to be able to talk to someone on a call.