Useless service

My internet service has been down since Tuesday and the way this issue has been handled by WebAfrica has been extremely disappointing. When we first reported the problem, we were told that it would take 24–72 hours just for an investigation, After contacting them again,an agent said he could not pick up our ticket no. And have us another ticket number. A technician was only sent on Thursday, and after inspection they confirmed that the issue was caused by broken cables. Now we are being told that we must wait again for MetroFibre to approve the repair before anything can be done. This means even more delays after already waiting several days. I work from home and depend entirely on my internet connection to earn a living. Every day that this service is down is causing me financial loss. The slow response and lack of urgency from WebAfrica has been very frustrating and unacceptable. Customers should not have to wait this long for a basic service to be restored, especially when the fault has already been identified. I expect this matter to be escalated urgently and for the repair to be completed as soon as possible. I would also appreciate proper communication and accountability regarding this delay.