DP
Dez-Luan Pieterse
1 reviews | Active since Apr 2015
10 Apr 2015, 14:36
USELESS SERVICE
I'm paying for a 4MB UNCAPPED Home ADSL bundle. I'm getting a persistent download speed on [URL Removed] of 0.4mbps. This is persisting for a week now. I've lodged a complaint via their support system and got a response - rep**** on the response and still waiting. <br> <br> I've been disconnected from your chat feature twice this morning. I think they should revise the message: \Your request is important to us. Please wait and one of our operators will be with you shortly."as this seems to be untrue.<br> <br> I want this matter escalated or my money back for the duration the internet was down as I'm paying for nothing<br> """
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Webafrica's replyOfficial
21 Apr 2015, 16:08Hello dezluanP,
We would like to apologise for the slow speed and intermittent connection you're dealing with.
Our guys have been trying to get hold of you periodically, but as per your ticket response - you advised that you're not available during the day. Looking at the ticket logs, our guys are waiting for your feedback - so we can further tackle this matter.
Please contact our guys on ***, so we can resolve this issue for you.
Regards
Mkhululi
Online Team
We would like to apologise for the slow speed and intermittent connection you're dealing with.
Our guys have been trying to get hold of you periodically, but as per your ticket response - you advised that you're not available during the day. Looking at the ticket logs, our guys are waiting for your feedback - so we can further tackle this matter.
Please contact our guys on ***, so we can resolve this issue for you.
Regards
Mkhululi
Online Team
Webafrica's reply21 Apr 2015, 16:08
Official
Hello dezluanP,
We would like to apologise for the slow speed and intermittent connection you're dealing with.
Our guys have been trying to get hold of you periodically, but as per your ticket response - you advised that you're not available during the day. Looking at the ticket logs, our guys are waiting for your feedback - so we can further tackle this matter.
Please contact our guys on ***, so we can resolve this issue for you.
Regards
Mkhululi
Online Team
We would like to apologise for the slow speed and intermittent connection you're dealing with.
Our guys have been trying to get hold of you periodically, but as per your ticket response - you advised that you're not available during the day. Looking at the ticket logs, our guys are waiting for your feedback - so we can further tackle this matter.
Please contact our guys on ***, so we can resolve this issue for you.
Regards
Mkhululi
Online Team