LL
Lee L
1 reviews | Active since Apr 2026
15 Apr 2026, 17:59
Useless service
Their service is putrid, wifi installation was done 7-4-2026 and I've been thrown from pillar to port to get my account actived. No one between Vumatel and Web africa is taking ownership to fix this all im getting is we are escalating the matter. I am so done with this service.
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Webafrica's replyOfficial
16 Apr 2026, 08:16Hello Lee,
We understand how frustrating and exhausting this experience must be, especially after your installation on 7 April 2026 and still not having your account activated while being passed between teams without clear resolution. Being left without ownership or progress after multiple escalations can feel incredibly discouraging.
Your case has been escalated to the team that handles Vumatel activations to take a closer look at what is causing the delay. They have been requested to investigate urgently and provide the account holder with detailed feedback via email.
If you need any further assistance, you are welcome to reach out on Hello Peter and the team will ensure this is followed up.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this experience must be, especially after your installation on 7 April 2026 and still not having your account activated while being passed between teams without clear resolution. Being left without ownership or progress after multiple escalations can feel incredibly discouraging.
Your case has been escalated to the team that handles Vumatel activations to take a closer look at what is causing the delay. They have been requested to investigate urgently and provide the account holder with detailed feedback via email.
If you need any further assistance, you are welcome to reach out on Hello Peter and the team will ensure this is followed up.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 08:16
Official
Hello Lee,
We understand how frustrating and exhausting this experience must be, especially after your installation on 7 April 2026 and still not having your account activated while being passed between teams without clear resolution. Being left without ownership or progress after multiple escalations can feel incredibly discouraging.
Your case has been escalated to the team that handles Vumatel activations to take a closer look at what is causing the delay. They have been requested to investigate urgently and provide the account holder with detailed feedback via email.
If you need any further assistance, you are welcome to reach out on Hello Peter and the team will ensure this is followed up.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this experience must be, especially after your installation on 7 April 2026 and still not having your account activated while being passed between teams without clear resolution. Being left without ownership or progress after multiple escalations can feel incredibly discouraging.
Your case has been escalated to the team that handles Vumatel activations to take a closer look at what is causing the delay. They have been requested to investigate urgently and provide the account holder with detailed feedback via email.
If you need any further assistance, you are welcome to reach out on Hello Peter and the team will ensure this is followed up.
Warm regards,
Webafrica Crew