USELESS - PLESE TRAIN YOU STAFF

i have subscribed to a line and i am beyond unhappy how this is been treated. first is ridiculous. first of all i was not helped currectly and then found out i had to make payment before it can be activated. then i do a follow up and been told that i dont have to pay anything and will be deducted on my debit order so i left it a gain then it took forever again. as i called i was told i have not paid. SO NO I AM CONFUSED AS A USER WHAT DO YOU WANT ME TO DO. NO I PAID BNUTY THEY WAITING FOR FEED BACK BECAUSE OF A OTHER IP ADDRESS . and everty time its the same feed back sorry we taking it to some one els higher I WANER END THSI AND WANT MY MONEY BACK AS I WILL SOMWERE ELS WERE YOU WILL BE HELPED