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Vusi M
1 reviews | Active since Jan 2014
04 Dec 2023, 09:17
USELESS PATHETIC HORRIBLE SERVICE
Friday late i lost my card then went to bank to get a new card i updated my banking details on Monday new card number but webafrica immediately cancelled or suspended my services without calling me or sending any communication i'm trying to fix but Ngcobile on whatsapp is not responding to my query Mr CEO is this how you do business of webafrica i've been with you over 2 years never missed a single payment then for a day after changing my card details you block my services just like that please kindly explain
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Replies (3)VM
Vusi M's updateReviewer Update
04 Dec 2023, 09:48I spoke to Ngcebo Z said i must order a new one start new process but i'm an existing client my account was blocked due to non payment because i lost my card can you reconnect me ive update my banking details but Ngcebo Z is giving me wrong info and replying to my whatsapp its been over 2 hours dealing with her on whatsapp but no help at all what must i do now i need to activated my fibre asap MR SEAN NOURSES CAN YOU SEETHE SERVICE WE RECEIVED FROM YOU'RE PEOPLE SINCE 8 TODAY DEALING WITH SUCH BUT NO ANSWER
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Vusi M's update04 Dec 2023, 09:48
Reviewer Update
I spoke to Ngcebo Z said i must order a new one start new process but i'm an existing client my account was blocked due to non payment because i lost my card can you reconnect me ive update my banking details but Ngcebo Z is giving me wrong info and replying to my whatsapp its been over 2 hours dealing with her on whatsapp but no help at all what must i do now i need to activated my fibre asap MR SEAN NOURSES CAN YOU SEETHE SERVICE WE RECEIVED FROM YOU'RE PEOPLE SINCE 8 TODAY DEALING WITH SUCH BUT NO ANSWER
VM
Vusi M's updateReviewer Update
04 Dec 2023, 10:21I spoke to Boitumelo now 10:***00 she dropped the call on my ear can anyone assist me sort this out Mr Sean CEO I called you're call centre and boitumelo just dropped the line what a service Yoh
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Vusi M's update04 Dec 2023, 10:21
Reviewer Update
I spoke to Boitumelo now 10:***00 she dropped the call on my ear can anyone assist me sort this out Mr Sean CEO I called you're call centre and boitumelo just dropped the line what a service Yoh
VM
Vusi M's updateReviewer Update
04 Dec 2023, 14:01MR CEO Sean You're Business model is not working rather frustrates clients and you're going to lose client you will never grow using such business model any business priority is customers before profits, whatsapp facility is not working and issues never get resolved because its automated, look at supersonic, they have a call centre to service all their clients and even RAIN but webafrica we must suffer yu dont have a call centre for existing clients my fibre was cancelled due to non payment, i lost my card on weekend had to change card number on the website but account was canceleld anyway i've been paying over 2 years never missed one single payment because i had to update my card number on the website webafrica cancelled my fibre i have no connection i cannot do my work i'm working from home and to reconnect eveything is done on whatsapp speak to different people on whatsapp but never resolve the issue what must we do as clients you tell me Mr CEO Sean what will you do in this case my connection is not reconned i spoke toNgcebo Z she didint help and ive updated my banking details on the website but still no connection why cant you open a call centre to service you're clients whatsapp automated is one of the useless facility to provide clients with there;s no help therere
VM
Vusi M's update04 Dec 2023, 14:01
Reviewer Update
MR CEO Sean You're Business model is not working rather frustrates clients and you're going to lose client you will never grow using such business model any business priority is customers before profits, whatsapp facility is not working and issues never get resolved because its automated, look at supersonic, they have a call centre to service all their clients and even RAIN but webafrica we must suffer yu dont have a call centre for existing clients my fibre was cancelled due to non payment, i lost my card on weekend had to change card number on the website but account was canceleld anyway i've been paying over 2 years never missed one single payment because i had to update my card number on the website webafrica cancelled my fibre i have no connection i cannot do my work i'm working from home and to reconnect eveything is done on whatsapp speak to different people on whatsapp but never resolve the issue what must we do as clients you tell me Mr CEO Sean what will you do in this case my connection is not reconned i spoke toNgcebo Z she didint help and ive updated my banking details on the website but still no connection why cant you open a call centre to service you're clients whatsapp automated is one of the useless facility to provide clients with there;s no help therere