Useless non existent line as well as service

We have been signed up with web africa for 2 weeks, and our internet is barely functioning. 0.33mb upload, 0.8mb download on 20mb Fibre line. I have logged numerous faults, and each time the ticket just gets closed without the fault being resolved. Just today alone, I have tried submitting an email fault, but their web recapture does not work on my phone (can’t log on computer as their internet is not working...) Tried calling, waited and submitted a call back. Called back promptly only to be cut off a few minutes later. Tells me a fault hasn’t been logged on our account, yet they sent someone from Frogfoot to check our line, who in turn told me the line is 100% the fault is with service provider. Half an hour later and she has not bothered returning my call. Tried calling again, was on hold for an agent, and got cut off after a couple of minutes.

This is an absolute joke. As far as I am concerned you can come take your shocking line and “service” back and I will rather revert back to Telkom Adsl as their 8mb line was better than yours!!