Useless Manager or just no assistance?!

We migrated, SN on vumatel box has been allocated to someelse as it was not in use in the house we moved into. Requesting a new sn and activation of our INTERNET 4 days with numerous escallations to the manager and nothing gets done but our monthly R1200 gets taken? We need to work from home to earn our salary and lose 4 days of our salary thus far!! And the request was put in A MONTH AGO! Reference numbers, ***, ***, ***, ***, ***, spoken to Layaan, Neo, Avisha, ***, ***, ***, ***, Amanda, ***, ***

WHAT THE HELL IS TAKING SO LONG?! TIRED OF EXCUSES