Useless Internet Service Providers

Webafrica, charging me for a 20mbps line, but only giving me 11mbps. Then does not have the decency to return calls after they said they would. Expecting a customer to keep paying for a service that is not provided. I cannot stream anything during the evenings due to my internet speed flat lining. They just tell me everything is normal on their side. This is utter nonsense! Suppose to be uncapped, unshaped internet but they Bull**** you in that manner. I am forced to share my agony on Social media, because nobody at Webafrica cares to sort out their mess, but every month they are very quick to deduct their payment. This is not how you treat paying customers. If you cannot hold up your end of providing a customer with what the customer pays for, then just have the courage to stand up and apologise and try to fix things. But now this fight has gone on for more than a month. I am going to close my account and move to another service provider that can provide me with what I need. I will not recommend Webafrica to anyone.