1 reviews | Active since Jun 2012
Useless
Certainly, here's a more detailed version:
I am extremely dissatisfied with the service provided by this company. Despite their claims of assisting clients effectively, there is no direct phone line available for immediate support. Instead, customers are required to use the app for communication, which involves initiating a chat, waiting for extended periods, and often not receiving a satisfactory resolution.
For nearly 24 hours, my internet connection has been down, causing significant disruption. Despite multiple attempts to reach out for assistance through the designated app, I have not been able to connect with a representative who can address my issues. This lack of efficient support is both frustrating and unacceptable.
Moreover, my attempts to cancel the service have been met with similar challenges. The inability to quickly and easily reach customer support for such a critical request reflects poorly on the company’s commitment to customer satisfaction. This entire experience has been incredibly disappointing, and I find the service to be lacking in reliability and effectiveness.
Being without internet for nearly 24 hours, struggling to reach support through the app, and then facing difficulty cancelling a service is understandably frustrating, especially when connectivity is essential to your daily routine. We recognise the disruption this has caused and how disappointing this experience has been for you.
Your connection is currently affected by a Frogfoot outage in the Springfield area. Frogfoot has confirmed that your line is listed among the users impacted by this issue. Their technical teams are actively working on resolving the fault and restoring connectivity as a priority, given that multiple customers are affected. We are closely monitoring this with the network provider and will continue following up internally until the service is restored.
If you require any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll remain available to help.
Warm regards,
Webafrica Crew
Being without internet for nearly 24 hours, struggling to reach support through the app, and then facing difficulty cancelling a service is understandably frustrating, especially when connectivity is essential to your daily routine. We recognise the disruption this has caused and how disappointing this experience has been for you.
Your connection is currently affected by a Frogfoot outage in the Springfield area. Frogfoot has confirmed that your line is listed among the users impacted by this issue. Their technical teams are actively working on resolving the fault and restoring connectivity as a priority, given that multiple customers are affected. We are closely monitoring this with the network provider and will continue following up internally until the service is restored.
If you require any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll remain available to help.
Warm regards,
Webafrica Crew