USELESS CUSTOMER SERVICE

I ordered the Uncapped LTE package from them last month. I experienced terrible download speeds (1mbps) but was promised 10mbps.

I reported the issue immediately. Every technician gave me useless advice on how to fix it even though I told them I'd already attempted what they'd told me. Several agents treated me like a child and told me to go try again and take the router outside. I work in I.T. I know when there's an actual problem.

My service started on the 18th of September. It is now the 9th of October and I have resolution. Last week they sent out a third party technician and he said that it was because the tower I'm assigned to is congested and I'll continue to have bad speeds until they shift me to a new tower but he can't authorize anything until they review his report. A week later and I've had no response and nobody is replying to my tickets or emails, and the technical support line makes me wait in line forever and I've used up my voice bundle and additional airtime trying to call in.

I'm getting to a point where I'm going to snap at people because I've had to mooch of my data plan to do anything and it's costing me extra money. Sort your s**t out.

To be honest i don't care if you tell me that "it's telkom's fault" or anything like that. It's you that's offering the service and your job to sort out and follow up on third party issues.