Useless customer service

Between Webafrica and Vodacom I dont know who is worse. I had a fibre line installed and then moved out. They wanted to charge around R2k to reinstall the fibre line in my new place so I rather opted for the LTE wireless which I was more than happy to do because fibre is a load of **** anyway. We could not even play youtube on two devices... the lagging was so bad. Anyway. I logged on to my Webafrica account and noted a fee of R999 that they wanted to deduct from my account after the LTE was set up etc. I had to phone them to find out exactly what this fee was for. They informed me it is the cost of my fibre router. So I told them I do not want the router they can have it. They MUST NOT deduct the money from my account as I would give their router back. That was difficult.. it took around 6 weeks for them to finally send a courier service. This process all started in Novemeber! Anyway, they deducted the money and I am still trying to get my money bac**** The router was couriered to them in the middle of December! I logged complaint after complaint on their online system and have just logged on now to see if anyone has answered my complaint only to find my messages have been deleted... I am at my wits end with this company. Their service is terrible... They have *********** staff and their product is not up to standard. I dont know what else to do anymore... I need the money back. Do I need to contact lawyers? I am just so sick and tired of their terrible service.