JL
Jusca Lyrical-Poet
1 reviews | Active since Mar 2019
07 Mar 2026, 15:30
Useless Care support, Issue after issue. Throttling my connection.
I honestly can not be paying for 500/200mbps, and all of a sudden without any wifi outage, my speed is below 1mbps with ethernet and wifi, to be told the issue is from the backend, which is provisioning department, and now I am stuck here with buffering poor fibre and no assistance, or urgency to this this, whatsapp channel is useless, not help whatsoever, mind you I just started using you guys from Monday and already this?
I would like this service cancelled please I will pay the R999 fee, ffs this is ridiculous. I can't be having this frustration over and over again, VOX is way better. Moving to them. Thanks. Please cancel and provide reference.
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Replies (2)JL
Jusca Lyrical-Poet's updateReviewer Update
08 Mar 2026, 11:13A whole weekend with poor connectivity, 500kbps while I pay for 500/200mbps.
JL
Jusca Lyrical-Poet's update08 Mar 2026, 11:13
Reviewer Update
A whole weekend with poor connectivity, 500kbps while I pay for 500/200mbps.
Webafrica's replyOfficial
09 Mar 2026, 09:52Hello Jusca. We understand how frustrating it can be to experience such slow speeds right after starting your service, especially when you were expecting reliable fibre. Feeling stuck without clear guidance is completely understandable.To assist you, we’ve arranged for our Cancellations Team to reach out directly regarding your request. They will guide you through the process, confirm the R999 fee, and provide a reference for your records. You can expect them to contact you shortly to ensure everything is handled smoothly.Thank you for sharing your feedback. We appreciate your patience and want to make this process as straightforward as possible. T^
Webafrica's reply09 Mar 2026, 09:52
Official
Hello Jusca. We understand how frustrating it can be to experience such slow speeds right after starting your service, especially when you were expecting reliable fibre. Feeling stuck without clear guidance is completely understandable.To assist you, we’ve arranged for our Cancellations Team to reach out directly regarding your request. They will guide you through the process, confirm the R999 fee, and provide a reference for your records. You can expect them to contact you shortly to ensure everything is handled smoothly.Thank you for sharing your feedback. We appreciate your patience and want to make this process as straightforward as possible. T^