Useless Billing Team

I've been an ADSL customer for a while with WebAfrica and decided recently to finally make the move to Fibre.

I was blown away by how quick everything was organized and tracked. It wasn't even two weeks and Vumatel had come and gone in terms of the installation of the CPE.

This the Web Africa service that I am used and one of the reasons I moved from MWEB.

Despite the efficient service delivery, I cannot say the same for your billing department. I logged a request on Monday (30-Jul-18) stating that I received two invoices.

One for R1008 which was for the fibre service (01-07-18 to 31-07-18) and the delivery of the router and then another invoice for R799 which was dated for 01-08-18 to 31-08-18.

My first question is, why am I being billed twice considering that the payment taken over this past weekend which was the R1008 is for August's service. It cannot be "pro-rata" because I only received the router on 30-07-2017, meaning that I paid the full R799 for 2 days use!?

Secondly, I've been billed yet again R1008 as of today (01-08-2018). Please explain this to me because your billing team have yet to respond to any of my queries. Even after this payment, it still states that there is still R1008 unpaid??

There is also another issue where I've tried to phone in and select an option on the keypad and your system just ignores any of my inputs. I'm then stuck in a loop with the same voice going over the same options.

Lastly, if another payment pre-authed on my credit card, I am going to remove my credit card details from the system to prevent further payments because it seems only then will I get a response, when I have NOT paid (Not to mention that for my whole contract with WebAfrica, I have not missed a payment).

This is not what I expect after being a client for a while as well as upgrading to a more expensive service.

You have my mobile no. and I have asked countless times now to be contacted with no response.

KR, K Williams